Privacy Policy

Kim’s Valet Cleaners (“we,” “our,” or “us”) operates kimsvaletcleaners.com and provides dry cleaning, laundry, and pickup & delivery services in the Miami area. This policy explains what information this website handles and the choices you have. We keep it short and honest.

What this website collects

This website is an informational site. It has no user accounts. What it handles depends on what you do and on the choices you make on the cookie banner:

• Forms: if you use the call back form or the contact form, what you enter (name, phone number, message, and email address on the contact form) is sent to us so we can answer you. If sending fails, the site shows a call button instead, and the contact form also opens your email app with your message ready, which you can send or discard.
• Phone and email links: tapping a phone or email link opens your device’s dialer or mail app. We receive only what you choose to send.
• Google Analytics, only if you accept Analytics: it loads only after you turn on the Analytics choice on the cookie banner. It records visits to this site, the pages viewed, general activity such as scrolling and links followed, and these actions: calls tapped, emails tapped, schedule clicks, and forms sent or failed.
• Meta (Facebook) pixel, only if you accept Marketing: it loads only after you turn on the Marketing choice. It records page views, calls and emails tapped, schedule clicks, views of our pickup scheduling page, app store clicks, and forms completed. Meta may use this to measure and improve ads shown on its platforms.

If you decline, or have not chosen, neither Google Analytics nor the Meta pixel loads.

Cookies & local storage

Until you accept, this site sets no analytics or advertising cookies. If you accept, Google Analytics and the Meta pixel may set their own cookies in your browser, under Google’s privacy policy and Meta’s privacy policy. The site also stores these small preferences in your browser:

• Cookie choice (krispy-consent-v1): remembers your Analytics and Marketing choices. It expires after a year, and then the banner asks again.
• Accessibility settings (krispy-a11y-v1): remembers reading preferences you set in the accessibility widget (text size, contrast, and similar).
• Ad source (kvc-utm, session storage, only after you accept Analytics or Marketing): if you arrive from one of our ads, it remembers which ad until you close the tab, and adds it to the link to our booking portal so we can tell which ads lead to orders.

These stay on your device and are never sent to us, except the ad source added to the booking link. You can change your choices at any time with “Cookie Preferences” in the footer, or clear all three through your browser settings.

Third-party services

• CleanCloud (booking & app): when you schedule a pickup, you are taken to our booking portal powered by CleanCloud, and our mobile apps are built on CleanCloud. Any account, order, and payment information you provide there is processed by CleanCloud under its own privacy policy. Payments are processed securely through the app; we accept all major credit/debit cards.
• Google Analytics and Meta pixel: described above. Google Analytics loads only with your Analytics choice, and the Meta pixel only with your Marketing choice.
• Google Fonts: the site’s fonts load from Google on every page, so Google receives your browser’s request (such as your IP address) when a page loads.
• Cookie banner and accessibility widget: both load on every page from a separate host, krispy-widget.pages.dev, which receives your browser’s request (such as your IP address) when a page loads.
• Google Maps: the interactive map on our contact page is loaded only after you accept Analytics on the cookie banner. When loaded, Google may set its own cookies under Google’s privacy policy.
• Social & review links: links to Facebook, Instagram, TikTok, Yelp, and Google reviews take you to those platforms, which operate under their own policies.

How we use information

Information you send us (by form, email, phone, or through the booking portal) is used only to provide our services: scheduling pickups and deliveries, answering questions, processing orders, and following up about your garments. We do not sell or rent personal information.

Data retention & security

Emails and order records are kept only as long as needed for service, bookkeeping, and legal requirements. Booking data is stored by CleanCloud on our behalf.

Children’s privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Your choices

• Decline Analytics and Marketing on the cookie banner, or change your choices later with “Cookie Preferences” in the footer.
• Ask us to delete correspondence or account information by emailing info@kimsvaletcleaners.com.
• Manage app permissions and account data inside the Kim’s Valet Cleaners app.

Changes to this policy

If we change this policy, we will update this page and the date at the top.

Contact

Kim’s Valet Cleaners · 5126 Biscayne Blvd, Miami, FL 33137 · (305) 758-7405 · info@kimsvaletcleaners.com